General Questions
Why do I need a website?
How will a website help my business?
Have you created sites for businesses like mine?
How do I name my site?
Do I need a domain name?
What if I already have a domain name?

Billing
Are there any fees to upgrade or downgrade my plan?
How will I be billed?
What forms of payment are available?
What if my credit card is declined?
How can I update or change the method of payment for my account?
How do I cancel my account?
Can I change the term of my contract?

E-Commerce Basics
Is my online store secure?
Can I add, delete, and edit products in my store?
What do I need to take credit card orders online?
What credit cards can I accept online?
How do I know if an order has been placed in my store?
I don't know HTML can I still have an online store?

Merchant Account Basics
What is merchant account processing?
Why do I need a merchant account?
Tell me about Cardservice International (CSI).
How will I get paid for credit card transactions?
What credit card types can I accept?
What type of bank account do I need?
I already have a retail merchant account. Why do I need another one?
Am I required to have a physical storefront to process credit cards with CSI?
How do I sign up for a merchant account?

Processing Credit Card Orders Online
What is the LinkPoint Secure Payment Gateway?
What are the benefits of having a payment gateway?
How do I get my payment gateway set up?
When an order is placed how do I process the transaction?
What types of payments can I process through the gateway?

Customer Service
What are the hours of support?
How do I contact Customer Service?

Sales
How do I contact Sales?

Technical Support
How do I contact Technical Support?

Billing
How do I contact Billing?

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Why do I need a website?
The Internet is having a profound effect on the economy, the world of communications, and the way business is conducted on a daily basis. This computer-based worldwide information network enables people to communicate and share resources more effectively and inexpensively than ever before. Can you afford not to take advantage of such a powerful business tool?

How will a website help my business?
A website will keep your business competitive and efficient. A website can help your business expand to reach millions of new customers in the global marketplace and to respond quickly and efficiently to their changing needs. Website Pros will help you build a website with the latest upgrades and online marketing techniques to increase your business on the Internet.

Have you created sites for businesses like mine?
Forty thousand small businesses have chosen Website Pros as their partner in building and promoting their businesses online. Website Pros can do the same for you. We have built websites for companies that have varied levels of website experience; we offer everything from starter websites to website marketing services and e-commerce. Let our professionals cut through the confusion of website development and provide a clear, understandable path to a reliable website for your business.

How do I name my site?
The ideal name would be a name that your customers already associate with you, such as your business name. If your company's name is ABC Signs, Inc., you could register the domain name abcsigns.com. If your business name is not available, think of variations you can use. Then, submit your ideas to Website Pros' customer service, and they'll check the availability and assist you with registration if needed.

Do I need a domain name?
Any business can benefit from having a custom domain name, but for an e-commerce site, a domain name is crucial. Similar to a customized toll-free phone number, a domain name gives your business a unique identity on the Internet, making it easy for visitors to find and remember your website.

What if I already have a domain name?
No problem! We'll be glad to transfer your existing domain name to your Website Pros website.

Are there any fees to upgrade or downgrade my plan?
No, there are no extra fees to change plans. If you upgrade or downgrade your next bill will reflect the package that you changed to.

How will I be billed?
Billing is ongoing and based on the package you choose.

What forms of payment are available?
We accept the following credit cards: Visa, MasterCard, American Express, Diners Club, and Discover.

What if my credit card is declined?
You will be asked to enter another credit card number. Credit cards are the only method of payment we accept.

How can I update or change the method of payment for my account?
To update or change your payment information, just go to your Account Profile from the Control Panel. This will allow you to change any of your account information.

How do I cancel my account?
To cancel your hosting account, please call 1-888-704-1393 option 1.

Can I change the term of my contract?
Your monthly contract allows you the greatest flexibility and is currently the only term we accept.

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Is my online store secure?
Yes.

Can I add, delete, and edit products in my store?
Yes.

What do I need to take credit card orders online?
There are three basic parts required in order to have an e-commerce enabled site.

• Shopping Cart/Catalog: Kurant StoreSense.
• Payment Gateway: Allows for the shopping cart to send payments.
• Merchant Account: Business bank account that allows deposits from credit card purchases.

Once you have these three things set up, accepting credit card payments online is easy. There are integrations bundled right into the Kurant StoreSense software. You simply enter some basic information from the payment gateway and let StoreSense do the rest.

What credit cards can I accept online?
Most Payment Gateways allow you to accept the following credit cards online:

• American Express
• Discover Card
• Diners Club
• MasterCard
• Visa

How do I know if an order has been placed in my store?
The Kurant StoreSense software will automatically send you an order confirmation so you always know when an order is placed.

I don't know HTML can I still have an online store?
Absolutely. We make it easy for the non-programmer to manage an online store.

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What is merchant account processing?
Merchant account processing services are provided by a bank or a third party processor (on behalf of the bank) to the merchant. These services include authorization of credit cards and electronic checks, settlement of funds through the bank associations (MasterCard/Visa), and depositing of funds to checking accounts, merchant billing, and account activity reporting.

Why do I need a merchant account?
A merchant account is necessary to enable you to accept MasterCard and Visa. Accepting MasterCard and Visa encourages consumer purchasing and stimulates customer impulse buying, which can help you grow your business. Non-cash payment options are a must for today's Internet businesses.

Tell me about Cardservice International.
Cardservice International, in association with MasterCard and Visa is licensed to perform merchant account processing. CSI boasts a 98% merchant application approval rate. Once your merchant account is approved, which usually takes only 2 business days; you will be able to accept credit cards the very next business day.

How will I get paid for credit card transactions?
Credit Card Funds are automatically transferred to your business checking account via an electronic ACH transfer will usually occur within five to ten business days after a transaction has been "captured" and settled for payment.

What credit card types can I accept?
You will automatically be set up for Visa and MasterCard transactions.

What type of bank account do I need?
A business checking account is preferred, however, if you do not have a business account, a personal account that is primarily used for the business and is in the owner's name is acceptable. Your bank must allow this account to be credited and debited via ACH methods.

I already have a retail merchant account. Why do I need another one?
Financial institutions and the Visa/MasterCard card Associations have different criteria for evaluating the potential risk involved in credit card transactions where the card is not physically presented to the merchant. This type of business is typically referred to as "card not present" or "MO/TO" (mail order/telephone order). This is also the case for Internet businesses. For this reason, a separate merchant account is needed.

Am I required to have a physical storefront to process credit cards with CSI?
No, this is not a requirement.

How do I sign up for a merchant account?
It is easy to sign up for a merchant account. Contact us for details.

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What is the LinkPoint Secure Payment Gateway?
It is for online merchants who want a secure, fast, and reliable e-commerce payment solution. The LinkPoint Secure Payment Gateway translates information from a merchant's website into a format that can be read by an electronic processing system to process transactions online. It gives merchants the ability to perform real-time credit card and check authorizations from a website over the Internet.

What are the benefits of having a payment gateway?

• Security: Gateways keep customers credit card and check data behind firewalls so that the merchant doesn't have to worry about someone "hacking in" to their system.
• Encryption: Gateways use Secure Socket Layer (SSL) channel encryption to prevent message tampering while the credit card and check information is being transmitted over the Internet.
• Back-up redundancy: Gateways have a backup system in place to ensure that merchants can continue processing in the event of an emergency.
• Up-to-date Technology: Gateways are services that are constantly upgraded to be up-to-date with the latest technology. And, because the gateways are not on merchants' computers, there is no need for the merchants to upgrade their hardware.

How do I get my gateway set up?
When your merchant account is approved, the payment gateway will be automatically set up.

When an order is placed how do I process the transaction?
When an online shopper purchases your merchandise, the payment gateway automatically obtains a purchase authorization for the check or credit card the shopper used.

What types of payments can I process through the gateway?
Through the gateway, you can process Visa, MasterCard, American Express, and Diners Club, if your merchant account is authorized to process these cards.

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What are the hours of support?
Monday–Friday 8:00 a.m.–8:00 p.m. (EST).

How do I contact Customer Service?
To contact us please call 1-877-649-9193, option #2 or send us an e-mail at register@websitepros.com.

How do I contact Sales?
Contact Sales at 1-877-649-9193, option #1.

How do I contact Technical Support?
After your site is launched, you can call 1-800-899-9724.

How do I contact Billing?
Website Pros will bill you for your website design services only. Website Pros' billing support number is 1-800-438-7483, option #4. Register.com provides billing services for the hosting of your website once it is complete. Register.com's customer support number is 1-888-704-1393.

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